For companies to win during this major transformation, the key principle is having someone at C level who is responsible for integrating AI. This person must understand the business workflows and combine that with AI knowledge. The creation of a Head of AI role is the first step to take in your AI transformation.
Initially the AI role is focused on becoming more effective at what the company does currently i.e. making X widgets faster, better, or looking after more customers for less money in customer service. But in reality, the real winners will be the ones who innovate with AI.
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